My transaction was confirmed but it is not showing up where I sent it to. Can Airbitz help?

If the transaction ID is confirmed, it is likely there is an issue with the website or other wallet that your bitcoin was sent to. You will need to contact them so that they can investigate why the funds are not being shown. A transaction ID with confirmations is essentially a receipt or a proof of payment. 

To check if your Transaction was confirmed on the blockchain go to https://blockexplorer.com/ and type in your Transaction ID.

*The transaction ID in the Airbitz wallet can be found by tapping on a specific transaction which will show you transaction details for that specific transaction. Next you tap on the “Advanced” button and your transaction ID will be at the top of the screen that pops up.

Posted in: Airbitz Wallet (User)